Shipping policy
Shipping Policy
Last updated: March 13, 2026
Thank you for ordering from the Rae Knightly online store.
Each book is carefully prepared and shipped so it arrives safely.
Order Processing
Orders are typically processed within 2–5 business days after payment is received.
During busy periods such as book launches, holidays, or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times may vary depending on destination:
Canada: 3–10 business days
United States: 5–12 business days
International: 7–21 business days
Please note that delivery times are estimates and may be affected by postal delays, customs processing, or other factors beyond the author’s control.
Tracking
If tracking is available for your shipment, you will receive tracking details once your order has been shipped.
Customs and Import Fees
International orders may be subject to customs duties, taxes, or import fees depending on your country.
These charges are the responsibility of the customer.
Incorrect Shipping Address
Please ensure that your shipping information is correct before completing checkout.
The author cannot be responsible for packages delivered to an incorrectly entered address.
Lost or Delayed Shipments
If your order has not arrived within the expected delivery window, please contact the author.
The author will gladly assist in tracking your package and resolving the issue where possible.
However, the author is not responsible for delays caused by postal services or customs processing.
Contact
For shipping questions or concerns, please email: